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FREE RETURN 30 DAYS POLICY
If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund within 30 days of the purchase date. Refunds will only be in Urban Kids Credit.
Items must be strictly unworn, unwashed, undamaged and unused with all original tags attached. Please consider the hygiene of the clothings especially for babies. We are sure that no parents will like to buy worn clothings for any of their child.
We do not accept exchange and returns for clearance items, items under sale further markdowns & super friday deals.
For purchase at baby expo sales counters, we only accept exchange during the 3 days event. No refund.
Online Returns Procedure
To return your item(s) to the online store:
|1.||Complete the return form and enclose it with your return package. Download returns form here.|
|2.||Pack and seal the return form with the merchandise you wish to return.|
|3.||All returned merchandise strictly must be unworn and in new condition with the original tags attached.|
|4.||Please note that for returns, the customer bears the full shipping costs and costs for re-delivery.|
|5.||All returns merchandise must strictly attach with the Returns form and original receipt / invoice otherwise we will not accept it. Incomplete returns; that does not comply to the above as stated will be ignore.|
Once we receive your return package, your refund will be processed within 5 business days. Refund will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the form of URBAN KIDS Credit only.
Any question or doubt please do contact us, thank you.
If you want to change your order, please contact us immediately. Our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.